Upload files to the Raiana File Manager
Raiana Enterprise customers can use Raiana Files to upload reference material and then use those files in Raiana Chat. These folders can be used by everyone in your enterprise, so uploading won’t be redundant.
Create a folder
If you don’t have a folder in the left-hand sidebar yet or you wish to create a new directory, click the New folder button in the sidebar. Enter a clear, easily understandable name that will help you and other users recognize the folder contents, then click Create to finish creating it. After creation, the folder appears in the sidebar in alphabetical order. Use the folder list to locate and open the folder where you want to store the files.
Upload files or a folder
With the destination folder open, click Upload in the upper-right corner. Select the files from your computer that you want to add to Raiana Files. You can choose individual files or upload an entire folder at once.
Use supported file types: PDF, Word, Excel, PowerPoint, image, Markdown, and text files. Confirm that the material you select is in one of these formats before starting the upload.
After selecting the content, wait while every file is processed and indexed. When processing is finished, click Done to return to the folder and manage the uploaded content.
Manage individual files
To work with specific files, click each file to select it. Once one or more individual files are selected, use the delete control beside the Upload button to delete the selected files immediately. If you selected files you don’t want to manage, use Clear to remove the current selection without deleting the files. Click a single file to unselect it without ruining your selection. You can also delete a file individually when you only need to remove one file. This provides a more targeted alternative to deleting all currently selected files. No matter what delete button you use, a conformation dialogue will appear to confirm your action.
Sidebar controls
To select all files in a directory at once, click the small box beside the directory. When you are viewing the directory, this control changes to an arrow. Clicking it selects everything in that directory, after which you can choose Delete, Clear, or Select according to the action you need. Use the other icons to rename it when its name is no longer clear or delete it when the folder is no longer needed. Again, a conformation dialogue will appear.
Use files in Raiana Chat
When you’ve selected the files you wish to use in your chat, click select in the bottom left corner. Your files are then ready to be used in your chat with Raiana. It is also possible to use files from different folders together.
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